Kik is a free messaging platform that can be downloaded on mobile devices running iOS and Android. Its Messenger can be used to send and receive text messages, videos, and photos. One of the most notable benefits of using Kik Messenger is that it allows you to keep your anonymity. However, plenty of users are recently complaining about Kik new chat not working on their devices.
In this article, I will provide you with the causes and most effective methods to fix this issue. First of all, you should make sure that your device is connected to a strong internet connection, Kik servers are not down and you are using an updated version of the app. Then, you should try other methods to fix this issue such as clearing the app cache, restarting your device, reinstalling the app, etc.
Why Kik Messages Are Not Working?
Here are the following possible reasons why Kik Messages are not working on your app or device:
- Unstable Internet.
- The old version of the app.
- The Kik server is down.
- Corrupted app cache.
- A glitch in the app.
- Technical issue within the device.
How to Fix Kik New Chat Not Working?
Recheck The Internet Connectivity
This problem can sometimes be caused by a bad or inactive internet connection. So, you need to make sure that the device is connected to the internet in a stable way. Check to see if any of the other apps on the device are working properly. If that does not work, you will have to call your Internet Service Provider to fix the problem.
Check App Permissions
Make sure you have given the Kik app the permissions it needs. If you don’t do this, the app will not work well and will cause many other problems like Kik Captcha Not Loading issue. If you have an Android phone, you will need to go to Settings, next App, after which the Kik app, and give it the permission it needs.
Check Kik Server
There are a few things you can check to see if Kik Messenger is down. First, look at the official Kik website to find out if there are notifications about problems with the app. You could also search for “Kik down” on social media platforms like Twitter and Facebook. If many people are having the same problem, Kik is probably down.
You can also check the DownDetector website to check the Kik servers outage. If the Kik server is currently down, all you can do is wait and watch until the developers fix the problem and the app works again.
Update The App
An old version of the app might have bugs and glitches that can cause problems with Kik messages and sending Kik videos, among other things. So, you should check the application store to see if there are any new software updates. If the latest version of the Kik app is available on Google Play or the Apple App Store, you should update it as soon as possible.
Also, you need to make ensure that your app store has been enabled to update automatically. In this way, whenever a new version of the software comes out, the app will be updated.
Restart Your Smartphone
It’s possible that the “not working” issue you’re experiencing is actually simply a minor glitch caused by some other piece of software, app, or device. Absolutely nothing in a mobile phone or electronic device can’t be fixed by pressing the “restart” button.
After a restart, the device’s mechanisms are all refreshed and given a fresh start. All device technical issues are resolved, and RAM is made available for other functions.
Restart The App
If the Kik app messages stop working and you are unable to use them, it is also a better option to force close it and then open it after a while.
- First of all, open your device’s Settings menu.
- Next, search the menu for the “Apps” category.
- Now, scroll down and select the Kik application.
- Then, choose “Force Stop” from the Kik app’s menu.
- After you confirm the action, Kik will close on your device by itself.
After you close it, you should wait for some time and then open it back up to see if the problem is gone.
Clear App Cache
Cache data is stored on your device when you use an app frequently. Kik generally makes use of a cache to improve user experience and performance on mobile devices. However, the app will automatically close down if the cache size is greater than the amount of storage available on the mobile device. Additional or damaged cache data can also cause a number of issues with the app, including the Kik Not Connecting issue.
Follow the easy steps listed below to clear your app’s cache:
- Go to the settings of your device and select “Apps” or “Application Manager” from there.
- Search for the Kik app, and then tap on it.
- Now, tap on the “Clear Data” and “Clear Cache” buttons one by one.
- Restart the app to see if the issue has been resolved after clearing the cache.
Reinstall The App
If you have tried everything and are still not able to use the app messages, you should delete it and then reinstall it as a last resort. This should only be done if you are sure that you have tried everything.
If you want to get rid of an app from your Android phone, just tap and hold it until the Uninstall button pops up. However, iPhone users can delete Kik by pressing and holding the app’s icon until a menu appears; tap Delete App. It will remove the app from your mobile device.
Wait 10 to 15 minutes after uninstalling the app before reinstalling it from the Google Play Store or the Apple App Store. After reinstalling the app, hopefully, all the bugs and problems will be solved.
Contact Kik Support
If you are still having trouble with the app after trying the steps above, you can contact Kik’s customer support team for further assistance. They might be able to help you find a solution since the issue is only related to your Kik account.
Moreover, if you are having trouble resolving your issue with the Kik support team, you can also try sending an email to the official customer support for Kik. For this purpose, you have to send an email to [email protected] describing your problem in as much detail as possible.